Customer Service

Orders

Most orders are processed within 1-3 business days and shipped on business days. Holidays are excluded. You will be contacted within 48 hours if the item you have ordered is not in stock and cannot ship right away.

We are currently unable to accept orders outside the United States. All orders will be shipped by UPS, which requires a street address (P.O. Boxes are not acceptable). For Hawaii and Alaska, orders will ship UPS 2nd day air.

Online Purchasing / Privacy

With your order, we will need to know your name, billing and shipping address, telephone number, and email address. Your credit or debit card information will be used only to process your order and to track shipping or returns. We are respectful of your privacy and are committed to ensuring your privacy as a customer. Your information will not be shared with any second or third parties. Transactions made on our website are secure and encrypted.

Returns

We pride ourselves in the selection of quality merchandise. If your purchase does not meet your expectations, you may return the item(s) within 30 days of the purchase date for a full refund of the merchandise cost. Shipping and handling fees are non-refundable. Send all returns to:

Returns Department
PS Stores
515 S. Michigan Street
Seattle, WA 98108

Due to their fragile nature, some items are not returnable. This includes cardstock, pouches/envelopes, tissue, gift wrap sheets and rolls. Other items not returnable are sale, discontinued, and seasonal items.

Returned merchandise must be in original saleable condition. They must also be in their original unopened packaging. The packing slip must be included for proper credit. Costs for return shipping, including insurance, are the customer's expense. The exception to this is if an item is damaged or defective. If this happens, please contact us within three (3) business days of delivery for return instructions. You may contact us via email at sales@ps-stores.com or phone (206) 762.0540, ext. 121 or toll free 1-877-762-0540 (M-F 9-6 PST).

Colors

We have made every effort to accurately display product colors on our website; however, colors vary to an extent due to the monitor on which they are viewed. Therefore, we cannot guarantee that colors will show on your monitor as intended.

Shipping

Most products will be shipped by UPS, which requires a street address. Orders will ship ground if within the continental U.S. Expedited shipping is available. For Hawaii and Alaska, items will ship 2nd day air. Most items will ship within 3 days of order placement. You will be contacted immediately if the item you have ordered is not in stock and cannot ship right away.

SHIPPING CHARGES
Order Amount Ground 2nd Day Air
$0.00 - $39.99 $12.00 Based on Actual Costs
$40.00 - $59.99 $13.00
$60.00 - $79.99 $14.00
$80.00 - $99.99 $17.00
$100.00 - $199.99 $18.00
$200.00 - $249.99 $20.00
$250.00 - 299.99 $22.00
$300.00 - $399.99 $24.00
$400.00 - $449.99 $26.00
$450.00 - $499.99 $28.00
$500.00 or more $32.00
PO Box shipping not available at this time

Alaska and Hawaii - 2nd Day Air Only.
You will be billed for shipping and handling based on actual costs.

Overweight or Extra Large items may incur surcharge.